Improving Performance ~ Achieving Excellence
High quality, flexible, customer-focused
TESTIMONIALS FROM CLIENTS
Bob not only creatively led our diverse multicultural team in
strategic planning; but planted within us a process that, almost
a year later, is still inspiring our effectiveness and focus
(Chief Executive, Overseas Not-for-Profit)
Excellent evaluation ... incredibly comprehensive and a huge
contribution to international learnings / Absorbing, thorough,
comprehensive, honest, balanced qualitative and quantitative /
Excellent use of data
(Feedback on a large evaluation overseen by Dr McDonald)
The Chairman of the Board has asked me to pass on to you the
Board’s sincere appreciation for your comprehensive work in
devising the framework and methodology needed to underpin
an innovative strategic plan which could accurately reflect our
vision, mission and objectives. In particular, we appreciated
your ability to work with our wide range of stakeholders
ranging from our network chairs, clinicians and Local Health
District Chief Executives to consumers and senior colleagues
from the Ministry of Health.
(Chief Executive, State-wide Public)
We have found Bob to be a good facilitator and
communicator. He explains things clearly, connects well with
participants and ensures they are engaged and involved with
the process. In addition, he has a thorough understanding of
organisational management and relates things well to our
organisation and the context in which we operate.
(Chief Executive, Large Not-for-Profit)
Thank you for your expertise. It was enjoyable and I am
interested in applying many of the things I learn’t even across
quite small parts of our operations as there were a lot of
transferable concepts.
(Feedback from a Program Evaluation Workshop
participant)
BACKGROUND
Bob McDonald BSc (Hons) PhD
Managing Director
With a PhD in science and experience as both a researcher
and senior manager, Bob brings a strong scientific and
evidence-based approach to his consultancy, ensuring that
best-practice approaches are adopted, while at the same
time always looking for new and creative ways of improving
processes and outcomes. The training and services
outlined on this page reflect his areas of expertise. He is
passionate about capacity building and supporting
organizations to be high performing and delivering
sustainable outcomes that exceed their expectations.
Over a 40-year period, he has worked in private, public and
not-for-profit sectors in a diverse range of areas including
manufacturing, tertiary education, health and overseas
development. Bob is also a certified Balanced Scorecard
Master Professional and supports the Balanced Scorecard
Institute in their George Washington University accredited
BSC training program. Based in Newcastle, Australia, he has
also lived and worked in Asia.
BMcD Consulting
WELCOME
Dr Bob McDonald established this business to provide
outcomes-based services to the public, not-for-profit
and private sectors in Australia, Asia and the Pacific.
The overall aim is to help your organisation improve its
performance and achieve excellence.
Contact us to discuss your situation and how we may
effectively work together. Pricing is competitive with a
30% discount for public and not-for-profit
organisations.
Program Evaluation
An essential element of good strategy management is
the evaluation of new, pilot and established programs.
When carried out well, there are a range of benefits
including improvements in initial program design,
ongoing identification of areas for program
improvement, an assessment of program outcomes and
impacts, improved accountability, and an evidence base
that can be used to secure program funding.
We have conducted a number of mixed method
evaluations that have helped inform major organisational
/ program improvements.
Problem Solving with Data
Many organisations collect a lot of data but from our
experience have very limited expertise in analysing and
using data to solve problems and improve performance.
With a strong background in problem solving with both
quantitative and qualitative data, we are able to help
organisations to gain ‘intelligence’ from their data and to
make well informed decisions. During the process, we are
also able to mentor those identified by management in
these and other relevant skills.
Balanced Scorecard and Strategic
Planning
The Balanced Scorecard (BSC) is now used extensively
around the world in private, public and not-for-profit
sectors as a key framework for strategic planning,
organisational focus and alignment, performance
monitoring, reporting and management.
Dr McDonald is a Balanced Scorecard Master Professional
with over 18 years experience in Balanced Scorecard
development and deployment - both with a large
grassroots public health sector implementation and as a
consultant. He has also been involved in the development
of strategic plans for small (<100 staff) to large
organisations (15,000+ staff).
ABOUT
SERVICES
CONTACT
Dr Bob McDonald
Managing Director
BMcD Consulting
Newcastle, NSW Australia
+61414928604 (Mobile - Australia)
Performance Measurement
and Management
Based on over 20 years of involvement in performance
improvement in a variety of organisations (private industry,
university, health, NGOs) in Australia, Asia and the Pacific, it
is clear that one of the major challenges faced by many
organisations is how to effectively measure, monitor and
manage performance. This is one area where organisations
sometimes need expert external assistance. We are able to
guide organisations to identify relevant, practical
performance measures / KPIs, setting performance targets
and establishing effective organisational performance
reporting.
TRAINING
• Program evaluation including a Master Class in Practical
Program Evaluation • Balanced Scorecard development,
deployment and review • Strategic planning • Performance
measurement including identifying appropriate performance
measures / KPIs • Performance reporting and management •
Data analysis • Team retreats • Mentoring in any of the above.
Courses may be from half a day to a full week / on-site or off-
site