TESTIMONIALS FROM CLIENTS Bob not only creatively led our diverse multicultural team in strategic planning; but planted within us a process that, almost a year later, is still inspiring our effectiveness and focus (Chief Executive, Overseas Not-for-Profit) Excellent evaluation ... incredibly comprehensive and a huge contribution to international learnings / Absorbing, thorough, comprehensive, honest, balanced qualitative and quantitative / Excellent use of data (International feedback on a large evaluation led by Bob McDonald) The Chairman of the Board has asked me to pass on to you the Board’s sincere appreciation for your comprehensive work in devising the framework and methodology needed to underpin an innovative strategic plan which could accurately reflect our vision, mission and objectives. In particular, we appreciated your ability to work with our wide range of stakeholders ranging from our network chairs, clinicians and Local Health District Chief Executives to consumers and senior colleagues from the Ministry of Health. (Chief Executive, State-wide Public) We have found Bob to be a good facilitator and communicator. He explains things clearly, connects well with participants and ensures they are engaged and involved with the process. He has a thorough understanding of organisational management and relates things well to our organisation and the context in which we operate. (Chief Executive, Large Not-for-Profit) Bob was able to explain concepts clearly and break them down for the participants to make them easily understood. He readily shared and applied real-life examples to further explain these concepts. He is very clear in teaching and mentoring … Dr Bob was exceptional in his teaching and practical demonstration of the Balanced Scorecard Management System and I’m confident to apply this skill in my organisation … Bob’s style of presentation was very effective. He also used lots of exercises and had everyone involved, which I think is the most effective way to learn … It was a great course and I had the pleasure of meeting and taking it with Bob … The trainer was really informed and created a conducive environment for learning. I highly recommend him to others (Course feedback from participants from the Middle East, the Pacific & Australia)

BACKGROUND

Bob McDonald BSc (Hons) PhD Managing Director With a PhD in science and experience as both a researcher and senior manager, Bob brings a strong scientific and evidence-based approach to his consultancy, ensuring that best-practice approaches are adopted, while at the same time always looking for new and creative ways of improving processes and outcomes. The training and services outlined on this page reflect his areas of expertise. He is passionate about capacity building and supporting organizations to be high performing and delivering sustainable outcomes that exceed their expectations. Over a 40-year period, he has worked in private, public and not-for-profit sectors in a diverse range of areas including manufacturing, tertiary education, health and overseas development. In association with the Strategy Management Group and Informa, Bob provides accredited training with George Washington University’s Centre of Excellence in Public Leadership in Balanced Scorecard, Strategy Execution, OKRs and KPIs in Asia, the Pacific and Australia. Based in Newcastle, Australia, he has also lived and worked in Asia.

WELCOME

Dr Bob McDonald established this business to provide outcomes-based services to the public, not-for-profit and private sectors in Australia, Asia and the Pacific. The overall aim is to help your organisation improve its performance and achieve excellence. Contact us to discuss your situation and how we may effectively work together. Pricing is competitive with a 30% discount for public and not-for-profit organisations.

CONTACT

Dr Bob McDonald Managing Director BMcD Consulting Newcastle, NSW Australia +61414928604 (Mobile - Australia)

(3) Performance Measurement

and Management

Based on over 20 years of involvement in performance improvement in a variety of organisations (private industry, university, health, NGOs) in Australia, Asia and the Pacific, it is clear that one of the major challenges faced by many organisations is how to effectively measure, monitor and manage performance. This is one area where organisations sometimes need expert external assistance. We are able to guide organisations to identify relevant, practical performance measures / KPIs, setting performance targets and establishing effective organisational performance reporting.